tm999 Terms and Conditions

These terms and conditions ("Terms") govern the use of the tm999 platform (https://tm999.cam). By accessing the tm999 website, creating an account, or using any service, you agree to comply with these Terms. If you do not agree with these Terms, please do not use the tm999 platform.

1.1 Age Requirement

The tm999 platform is only for individuals aged 21 or above. You may be required to verify your age and identity at the time of registration. Creating an account or using the platform by minors is strictly prohibited.

1.2 Changes to Services

tm999 reserves the right to modify, suspend, or discontinue these Terms, the scope of services, or any feature of the platform at any time. Users will be notified in advance of significant changes where possible.

To create an account on tm999, you must provide accurate and complete information. Each person may hold only one account. Creating multiple accounts may result in all accounts being closed and any balance being forfeited.

2.1 Registration Requirements

• You must be at least 21 years of age.
• You must open the account in your own name — not on behalf of anyone else.
• All information provided must be truthful, accurate, and up to date.
• Your mobile number and email address must be active and belong to you.
• You must agree to these Terms and the Privacy Policy before registering.

2.2 Identity Verification (KYC)

tm999 may request identity verification at any time. This process may require copies of a national identity card, passport, or other government-issued documents. Withdrawals or other services may be temporarily suspended until verification is complete.

2.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. If you suspect unauthorized access to your account, contact the support team immediately. tm999 is not responsible for any loss resulting from sharing login details with a third party.

All financial transactions on tm999 are processed securely and through encrypted methods. The key payment-related terms are detailed in the list below.

3.1 Deposit Policy

Deposited funds must come from your own personal payment account. Deposits through a third party are strictly prohibited. Any unusual or suspicious transactions may be temporarily held for investigation.

3.2 Withdrawal Policy

• Withdrawal requests can only be made from a verified account.
• Withdrawals may be held until the wagering requirements of any active bonus are met.
• Withdrawal amounts will be sent to your verified payment method.
• In unusual circumstances, additional time may be needed for verification.

3.3 Anti-Money Laundering Policy

tm999 strictly follows anti-money laundering (AML) policies. If any suspicious financial activity is detected, tm999 reserves the right to notify the relevant authorities and investigate the account.

All bonus offers on tm999 are provided subject to specific terms. Please read the relevant terms carefully before claiming a bonus.

4.1 Welcome Bonus

New users can receive a 150% bonus up to ৳20,000 on their first deposit. The wagering requirement for this bonus is 25 times (25x) — meaning the bonus becomes withdrawable once a turnover equal to 25 times the bonus amount is completed.

4.2 General Bonus Terms

• Each user may claim a specific offer only once.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met.
• tm999 may modify or cancel any bonus offer without prior notice.
• If bonus abuse is suspected, the account and bonus may be cancelled.
• Claiming bonuses on multiple accounts using the same device, IP address, or payment method will be considered bonus abuse.

4.3 Cashback and VIP Benefits

tm999's VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. The weekly cashback rate differs at each tier. Moving to a higher tier brings greater benefits. Cashback benefits are also subject to specific terms.

The following activities are strictly prohibited on the tm999 platform. If such activities are detected, the account will be closed and the balance may be forfeited.

• Creating or managing multiple accounts.
• Providing false or incorrect identity information.
• Transacting through money laundering or illegal funds.
• Manipulating or abusing the bonus system.
• Attempting to rig game outcomes, hacking, or intruding into the system.
• Using another person's account or placing bets through a third party.
• Exploiting technical errors or bugs on the platform.
• Placing bets using automated bots or software.

All content on the tm999 website — logos, graphics, text, software, and other materials — is owned by tm999 or its licensors. Copying, distributing, or publishing this content for any purpose other than personal, non-commercial use is strictly prohibited.

6.1 Third-Party Software

The tm999 platform uses software from various third-party game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. This software is the intellectual property of the respective providers and is governed by their own terms.

The tm999 platform is provided on an "as is" basis. We do not guarantee uninterrupted service, and tm999 is not liable for any loss caused by technical issues or disruptions to third-party services.

7.1 Gaming Results

All gaming results are determined by a Random Number Generator (RNG). tm999 does not guarantee any outcome or result in games. Betting is a risky activity — deposited funds may be lost.

7.2 Technical Issues

If a bet or game is disrupted due to disconnection, server issues, or a fault in a third-party platform, tm999 reserves the right to void that bet. In such circumstances, the bet amount will be refunded where applicable.

tm999 reserves the right to temporarily suspend or permanently close any account for any reason, particularly in cases of breach of these Terms.

8.1 Closure by User

You may close your account at any time by contacting the support team. It is recommended to withdraw any eligible balance before closing your account.

8.2 Self-Exclusion

As part of responsible gaming, you may apply to exclude yourself from the platform for a set period or permanently. For more information on this, visit our Responsible Gaming page.

8.3 Inactive Accounts

An account with no activity for an extended period (typically 12 months) may be marked as inactive and a maintenance fee may apply where relevant.

Details on how your personal data is collected, used, and stored are set out in our Privacy Policy. tm999 uses SSL encryption and the highest security standards to protect your data.

9.1 Use of Data

• Your data is used to provide and improve services.
• Relevant data is stored for identity verification and fraud prevention.
• Data may be shared with authorities where necessary to meet legal obligations.
• tm999 does not sell your personal data to third parties for commercial purposes.

If you have any dispute or complaint, please contact our support team first. Our team works to resolve all complaints quickly and fairly.

10.1 Complaints Process

1. Submit your complaint to the support team via live chat or email.
2. Provide details of the complaint, relevant dates, and transaction information.
3. Our team will review the complaint within a set timeframe and communicate a resolution.
4. If the resolution is not satisfactory, you may apply for a formal review.

10.2 Contact

Contact us for dispute resolution or any questions:

[email protected]

24/7 Live Chat Support in Bengali

tm999 is fully committed to responsible gaming. Gaming should be seen as a source of entertainment — not as a way to solve financial problems.

If you feel your gaming habits are getting out of control, please visit our Responsible Gaming page and make use of the self-exclusion facility. tm999 is always ready to support responsible gaming.

tm999 reserves the right to change these Terms at any time. Revised Terms will take effect as soon as they are published on the website. If you continue to use the platform after any changes, it will be assumed that you have accepted the revised Terms.

12.1 Entire Agreement

These Terms, the Privacy Policy, and other relevant policies together form the entire agreement between tm999 and the user. If any part of this agreement is found to be invalid or unenforceable, the remaining parts will remain in full effect.

12.2 Language of Communication

These Terms are written in Bengali and the Bengali version will be considered authoritative.