21+ | Safe Gaming

tm999 Responsible Gaming

Enjoy entertainment within your limits — tm999 is committed to your safe and healthy gaming experience.

Why game responsibly?

tm999 believes that online gaming is a form of entertainment — but it should always be enjoyed responsibly. Responsible gaming means playing while keeping your budget, time, and emotions in check. Betting or casino games should never be considered a source of income. They are for enjoyment only — play only with money you can afford to lose without affecting your daily life.

To ensure responsible gaming on our platform, we provide a number of effective tools and features — from deposit limits to self-exclusion. If you ever feel that gaming is affecting your life, contact our support team immediately.

Age limits are strictly enforced. Opening an account and playing on tm999 is only permitted for those aged 21 and above. Keeping minors away from gaming is our top priority. No account is activated until the age verification process is complete.

Our Protection Tools

The following tools are available directly in your account to ensure responsible gaming at tm999.

Deposit Limit

Set a cap on the maximum amount you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour waiting period.

Loss Limit

Set a cap on how much you can lose within a given period. Once the limit is reached, the system will automatically pause your session and prevent you from placing further bets.

Time-Out Break

Take a short-term break of anywhere from 24 hours up to 6 weeks. During a time-out you will not be able to log in or place bets, but your account will not be permanently closed.

Self-Exclusion

If you feel gaming is getting out of your control, activate long-term self-exclusion. While this feature is active, you will not be able to access your account until the set period has ended.

Session Time Limit

Set a time limit for each gaming session. When the set time is up, the system will send a reminder and, if needed, will automatically end the session.

Reality Check

Pop-up notifications are sent at regular intervals to let you know how long you have been playing and how much you have spent. This helps you make informed decisions.

Signs of Problem Gaming

If you notice the following signs, gaming is having a negative impact on your life. Take action in time.

Playing repeatedly to chase lost money — after losing a bet, the urge to wager even more thinking "I'll win this time" is a clear sign of problem gaming.

Using money meant for essential expenses on gaming — if you are using money for rent, food, or family needs for betting, stop gaming immediately and seek help.

Spending more time and money than planned — starting with "just a quick game" and ending up playing for hours or going beyond your set budget.

Feeling restless or irritable when not gaming — a bad mood or anxiety when staying away from gaming is a warning sign.

Hiding gaming from family or friends — the tendency to conceal spending or time spent indicates stress and requires prompt action.

Letting gaming take priority over sleep, work, or relationships — if your professional or personal life is being harmed by gaming, seek help now.

How to use the protection tools?

Keep your gaming experience safe and controlled in just a few steps.

Log In

Log in to your tm999 account and go to your profile settings.

Open the Responsible Gaming Menu

Find the "Responsible Gaming" section in your account settings.

Activate Your Preferred Tool

Deposit limit, time-out, or self-exclusion — set whichever you need.

Contact Support

If you have any issues, reach out via 24/7 live chat or at [email protected].

tm999's Commitment

Responsible gaming is not just a policy — it is the core foundation of our platform. We are always committed to the wellbeing and safety of every player.

Age Verification: A strict age verification process is followed for every new account. No account under the age of 21 is approved.

Secure Payments: Transactions via bKash, Nagad, and Rocket are protected with SSL encryption. Deposit limits are applied automatically.

Transparent Information: Game rules, bonus terms, and general information about RTP are always presented in a clear and accessible way.

Trained Support Team: Our live chat team is ready 24 hours a day, 7 days a week to assist with responsible gaming matters.

Fair Play Policy: All games are tested and fair. We do not offer any strategic advantage and we ensure an honest environment for all players.

Self-Exclusion Support: Upon a player's request, the account is temporarily or permanently closed immediately. No questions asked.

Need Help?

If you feel that gaming is causing problems in your life or the life of a loved one, please contact us.

Our specialist support team is always ready to help in Bengali.

[email protected]

Live Chat: 24/7 support in Bengali

For 21+ only

Safe Gaming Tips

Set a Budget

Before you start playing, decide the maximum amount you will spend today. When you reach that limit, end the session. Never fund your budget with borrowed money.

Stick to a Schedule

Avoid playing for long stretches in one go. Take a break every hour. Keep enough time for family, friends, and work — gaming cannot take the place of that time.

Keep Your Emotions in Check

Do not play when you are angry, sad, or feeling low. Betting under emotional stress reduces your ability to make sound decisions and can lead to serious losses.

See Winnings for What They Are

Avoid the urge to place bigger bets with your winnings. Treat a win as a bonus from entertainment, not as earnings.

Avoid Playing While Under the Influence

Playing games while consuming alcohol or any other substance is strongly discouraged. It is harder to make sound decisions in that state and the risk of harm increases significantly.

Let Your Family Know

Tell a trusted family member about your gaming habits. Their support and oversight will help you stay within your limits.

Frequently Asked Questions

Answers to the most commonly asked questions about responsible gaming are provided below.

Yes, lowering a deposit limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period — this is to prevent impulsive decisions made against your own best interest.

If you have any withdrawable balance in your account at the time of activating self-exclusion, it will be returned to your registered payment method. Contact [email protected] for more details.

A time-out is a short-term break (24 hours to 6 weeks), after which your account is automatically reactivated. Self-exclusion is long-term and cannot be reversed before the set period ends. If gaming has become a serious problem, self-exclusion is the right choice.

If you feel a loved one is spending too much time or money on gaming, talk to them openly and encourage them to contact our support team. You can also reach out to [email protected] to report the situation — we will handle it with full confidentiality.

No. Creating an account and playing on tm999 is only permitted for those aged 21 and above. Age verification is mandatory during registration. If we receive information that a minor is attempting to use an account, that account will be closed immediately.

Yes. Our live chat team is available 24 hours a day, 7 days a week in Bengali — not just for technical issues, but also to help with responsible gaming, self-exclusion, and deposit limit setup. Feel free to reach out.

tm999 does not provide counselling services directly, but we always recommend seeking professional help. Our support team can point you in the right direction. Contact [email protected].

Enjoy tm999 responsibly

Enjoy cricket betting, slots, and live casino in a safe gaming environment — within your limits.

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