tm999 Privacy Policy

Introduction

tm999 ("we", "us", or "the platform") operates a reliable online casino and betting platform for users in Bangladesh. This Privacy Policy ("Policy") describes how tm999 collects, uses, stores, and protects your personal information through our website tm999.cam.

By using our platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our services. For any questions, you may contact us at: [email protected]

This Policy applies only to users who are 21 years of age or older. tm999 does not collect information from minors.

tm999 collects the following types of information for the purpose of providing its services:

1.1 Personal Identity Information

For account registration and management, we collect:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID (NID) or passport number (for KYC verification)
• Residential address
• Your preferred username

1.2 Financial Information

For processing deposits and withdrawals, we collect:

• bKash, Nagad, or Rocket mobile banking numbers
• Bank account details (where applicable)
• Transaction history and amounts

1.3 Technical Information

Information collected automatically when you visit the site:

• IP address and device type
• Browser type and version
• Operating system information
• Time spent on the site and pages visited
• Cookie and session data

1.4 Gaming Activity Information

• Betting history, win and loss records
• Favourite games and play patterns
• Bonus claim and usage information

tm999 uses your information only for specific, legitimate, and transparent purposes. We process your personal information for the following reasons:

tm999 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Limited information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer), technical support, and security verification. These partners are required to comply with our privacy standards.

3.2 Legal Obligations

If a court, regulatory body, or law enforcement authority lawfully requests information, tm999 will comply with that legal obligation.

3.3 Fraud and Security

In cases of serious fraud, money laundering, or a breach of platform security, necessary information may be shared with the relevant authorities.

3.4 Business Transfer

In the event of a business merger or acquisition, user information may form part of the transferred assets. In such a case, we will notify users in advance.

tm999 applies industry-standard security technology to keep your personal and financial information secure:

4.1 Encryption

256-bit SSL (Secure Socket Layer) encryption is used for all data transmission. Every piece of information exchanged between your browser and our servers is encrypted.

4.2 Server Security

Our servers operate in secure data centres equipped with firewalls, intrusion detection systems, and regular security audits.

4.3 Access Control

Only authorised staff have access to user information, and only to the extent necessary. All access is logged and monitored.

4.4 Password Protection

User passwords are stored using industry-standard hashing algorithms. tm999 never stores your password in plain text.

The tm999 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the site — maintaining login sessions, storing security tokens, and remembering your preferences.

5.2 Analytics Cookies

We use analytics cookies to analyse site performance and user behaviour. This information is collected in fully anonymous form.

5.3 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling certain essential cookies may cause some features of the site to not work properly.

tm999 retains your personal information only for as long as necessary:

• Active Account Data: Retained for as long as your account remains active.
• Closed Account Data: Even after an account is closed, certain data may be retained for a defined period for legal, regulatory, or security reasons.
• Transaction Records: Kept for a defined period to meet financial regulations and AML (Anti-Money Laundering) requirements.
• Technical Logs: Generally retained for up to 90 days, then deleted.

Once the retention period ends, we securely and permanently delete or anonymise your information.

As a tm999 user, you have the following rights over your own personal information:

7.1 Right to Access

If you wish to know what information we hold about you, contact us at [email protected].

7.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected. We will update it after proper verification.

7.3 Right to Erasure

After closing your account, you may request deletion of data that is not subject to legal obligations.

7.4 Right to Opt Out of Promotional Communications

You may request at any time to stop receiving our promotional emails or messages.

To exercise any of the above rights, send your request to [email protected]. We will respond as soon as possible, generally within 30 business days.

tm999 strictly refrains from providing services to anyone under the age of 21. Our platform is for users aged 21 and above only.

We follow an age verification process at the time of registration. If we ever find that a minor is using our services, we will immediately close their account and delete all associated information.

Parents are advised to use parental control software to keep minors away from online gaming.

The tm999 website may sometimes contain links to third-party websites (such as payment gateways). This Policy applies only to tm999's own services. tm999 is not responsible for the privacy policies of third-party websites. We advise reading their own privacy policies before visiting those sites.

tm999 may update this Privacy Policy from time to time to keep pace with changes in its services, technology, or legal requirements.

For significant changes, we will notify users by email or through the site. Continued use of the site after an update will be taken as your acceptance of the new policy.

The date of the most recent revision will always be shown at the top of this page.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team:

Email: [email protected]

Live Chat: Support available in Bengali 24 hours a day, 7 days a week.

Thank you for reading our Privacy Policy. At tm999, your privacy and security are our highest priority. To learn more about responsible gaming, visit our Responsible Gaming page.